FAQ

Office hours / telephone contact

Kindly call us during the following hours:

- office is open from - 9:00 - 17:30

Outside office hours, you are kindly welcome to contact us via email: sopot@lion-apartments.pl

Reporting defects and malfunctions

Our cleaning service and conservator make every effort to prepare the apartments for you in the best possible way. If you notice any defect after check-in, we kindly ask you to report it during office hours so that we can deal with the matter as soon as possible for your comfort.

In the event of a serious failure, e.g. heating, water and sewage network or other urgent circumstances, please contact us immediately by phone at +48 511 813 055. In the event of contact outside office hours (9:00-17:00), dial "0" on the switchboard to connect with the employee on duty.

Reservations

You can make reservations through our website www.lion-apartments.pl or by phone at +48 511 813 055 (9:00-17:30) or mail: sopot@lion-aprtments.pl.

In order to set up a reservation it is necessary to pay a deposit of 30% of the total amount of the stay, payable within 24 hours of our sending the initial confirmation. For "last minute" reservations, a 100% down payment is required.

You pay the remaining amount for the reservation at the time of collection of the keys and check-in. At the time of collection of the keys and check-in you can pay by cash or credit card.

Cancellation of reservation

Cancellation conditions - you will find the exact conditions for cancellation of your reservation in your booking confirmation. Normally, you can cancel your reservation free of charge up to 14 days before arrival. In this case, your deposit will be refunded after your cancellation. "Last minute" and "special deals" reservations are non-refundable.

The advance payment is refunded within 7 days after the cancellation. After this time, the transfer will be credited to your account.

Check-in

Check-in and key collection takes place from 16:00 at our office, 50 Grunwaldzka Street, Sopot. We kindly ask you to contact us the day before your arrival in order to arrange the check-in time.

Late check-in outside office hours takes place in the form of self -check in. The receptionist will provide you with the information necessary for self-check-in on the day of arrival.

Earlier check-in is possible only after confirming the availability of the apartment the day before your stay.

Check out

In the event that guests do not agree with the reception to extend the day and do not check out at 11:00 a penalty will be charged in the amount of the next hotel day according to the current rate in the price list. This fee is non-negotiable.

Additional charges

We are obliged to charge the spa tax of the City of Sopot in the amount of 5.20 PLNper person per day.

Extra beds in apartments

To meet your expectations in some apartments with a larger area there is the possibility of adding an extra bed on request. The cost of preparing an extra bed for an additional person is 150 zł. per day. In order to check availability please contact our team +48 511 813 055.

Apartment equipment

Each of our Apartments is equipped with high quality hotel linen and towels. Wireless WI-FI network is located in each of the Apartments. To make your stay as comfortable and successful as possible, you will find the following equipment in our Apartments:

- fully equipped kitchen or kitchenette: tableware, glasses, cups, basic cooking accessories, electric kettle, refrigerator, hob
- in selected apartments: coffee maker, dishwasher, microwave oven, toaster
- washing machine (in selected apartments)
- hair dryer
- TV
- iron

You will find a detailed list of equipment for each apartment after selecting a specific apartment in the APARTMENTS tab.

Stay with children

In an effort to meet your expectations, for the duration of your stay with the youngest we can equip the apartment with a travel crib, a feeding chair and a bathtub. The cost of retrofitting is 100 PLN/ stay. In order to order a set we kindly ask you to contact the reception desk during office hours, or send an e-mail with a request for retrofitting the Apartment.

We offer apartments with elevator and on the first floor. You will find detailed information in the description of each Apartment. We also encourage you to contact us by phone so that we can advise you on choosing the right Apartment.

Staying with pets

Like you, we love animals, but due to the varied equipment of the apartments, we accept stays with pets only in selected facilities after confirmation with the reception.

After a stay with a pet, we make sure that the apartment is prepared for the next guests and passed the marking, so for a stay with a pet an additional fee of 150 PLN will be added.

Parking

Some of our Apartments have private parking spaces, information about this can be found in the detailed descriptions of the Apartments. In the case of other facilities, you can use the public parking spaces of the City of Sopot (paid zone Monday - Friday (9:00-22:00), cost 5.20 + PLN/hour) located on the nearby streets or private car parks.

Special requests

We are at your disposal and will do our best to fulfill your special wishes - this may include the preparation of a bouquet of flowers, champagne, wine, spa tickets waiting for guests in the Suite. For this purpose, we kindly ask you to contact us in advance to determine the details and individual pricing.

Airport transportation

We will be happy to order transportation from/to the airport for you. The company recommended by us will take you to the place in the shortest possible time. Prices for transportation from/to the airport:

- 150 PLN - up to 3 people
- 180 PLN - 4-8 people.
In order to confirm the transfer we kindly ask you to contact the reception and provide your flight number, arrival time and current phone number. After confirming the transfer, the driver will be waiting for you in the arrivals hall with your name and surname written on the plate.

What is the idea of the program and what does the LALC Partner Program offer?

It is a completely free of charges program aimed to acknowledge and reward loyal customers using the lion-apartments.pl. The program offers to gain Reward Points that can be used to discount while shopping at portal. The LALC Membership provides additional privileges and may generate special occasions, exclusive to LALC Club. The VIP offers and special offers will be made available to the members via electronic communication in advance, allowing them to plan smart usage of their Reward Points for the Premium offers. Detailed information about the LALC Program can be found here.

How to identify hotels participating in the LALC Partner Program?

1. The Program Partners that participate in The LALC Reward System are all the apartments marked with LALC logo, visible during the booking procedures at: lion-apartments.pl. Additionally, some Program Partners may choose to present the LALC logo at their own reception desks.

How are reward points calculated and how can I pay with them?

The Reward Points are calculated at a ratio of 20: 1. For every 20 (twenty) contractual units (C.U.) expressed in one of the currencies supported by the Portal, the Participant receives 1 (one) point. The Reward Points are automatically calculated and added to user’s account 2 days (at the latest) upon the end of the stay in the hotel, and not earlier than 1 day after the end of the stay (check-out). The LALC Club Member is free to use any given amount of the Reward Points currently available in their account while using the Portal functionality “pay with points”, the discount can be up to 95%, regardless of the currency of the single transaction.

How can I join the LALC Partner Program?

Members can join the LALC Club via: online registration via the Portal or user registration with LALC Club activation at selected Partner Hotels. This option is available hotels that have chosen to reward their guest with the LALC Reward Points, subject to hotel reception desk arrangements (the Program operator has no control over the Hotel registration process).

Can I resign from participation in the LALC Partner Program at any time?

1. The LALC Club Members may resign from participation in the Program at any time without the need to provide the reasons. In order to cancel membership, the member should select “resign from participation in the LALCProgram” option in the logged-in view of the user account.
2. Resignation from participation in the Program is tantamount to the cancellation of the account and the waiver of the entire pool of Reward Points obtained throughout the Program without the possibility of transferring these Points to another account and without the possibility of recovery of the Reward Points.

What should I do if the points were calculated incorrectly?

To check the amount of collected reward points, contact the specialists of our technical support.

How to log on in my account?

1. Visit the login webpage.
2. Enter your e-mail address connected to your registered account.
3. Enter the access password.
4. Click the Login button.

How can I recover my account password?

In order to recover your account password, please click the password recovery button on the login page and enter your email address assigned to your user account. After entering the data, a new password will be sent to your email address.

I have completed the registration process, but I have not received an e-mail with an activation link, what can I do?

Check the SPAM folder in your e-mail box. Some spam filters in email boxes automatically treat this type of message as SPAM. However, if you still can't find an activation email - try to register again. Please make sure that the email address provided is correct. If you still haven't received your email contact our technical support. Please note that some e-mails may be delayed.

I completed the entire LALC Program registration process, but still can't access my account, what should I do?

In such a case, please contact our technical support.

Can't find the answer to your question?

Contact us!
Tel. 793992700
Email: customer.support@lbooking.online
Address: Siewna 25, 31-231, Kraków

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